• How do I track my package?

    Once your package has been shipped, you will receive a tracking number via email. You can track the location and status of your package by visiting our website and entering the tracking number in the "Track Your Package" section. You can also track your package through our mobile app.

  • What are your delivery times?

    Delivery times vary depending on the service you choose and the destination of your package. Standard delivery times are usually 3-5 business days, but we also offer expedited and same-day delivery options. You can find more information on our website or by contacting our customer service team.

  • What is your package insurance policy?

    We offer package insurance for all our shipments. In the event that your package is lost or damaged during transit, we will reimburse you for the value of the contents up to a certain amount. The specifics of our insurance policy can be found on our website or by contacting our customer service team.

  • How do I schedule a pickup?

    You can schedule a pickup by visiting our website and filling out the pickup request form. You can also schedule a pickup by contacting our customer service team.

  • What should I do if my package is delayed?

    If your package is delayed, please contact our customer service team. We will do our best to track the status of your package and provide you with an update.

  • Can I change the delivery address after my package has been shipped?

    If your package has not yet been delivered, you can change the delivery address by contacting our customer service team. However, once the package has been delivered, we are unable to change the delivery address.

  • What should I do if my package is lost or damaged?

    If your package is lost or damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue and, if necessary, file a claim for package insurance.

  • How do I cancel an order?

    1. You can cancel an order by contacting our customer service team. Please note that once the package has been shipped, we are unable to cancel the order.

  • How do I contact customer service?

    You can reach our customer service team by phone at 0046 767061314 or by email at taskfloor@outlook.com. Our customer service team is available Monday through Friday, from 9:00 am to 5:00 pm EST.